Returns and refunds policy

SECTION 1 - RETURNS

Occasionally you may have to return an item to Archonia. This policy describes the rules and procedures to follow.

Rules

You may only return items purchased at Archonia.

You have to notify us by sending an email to support@archonia.us, at the latest 14 calendar days after delivery of the item. Archonia reserves the right to decline a return if we have not been notified within this timeframe.

We accept returns in the following circumstances:

  • You received a defective or damaged item.
  • We sent you the wrong item.
  • You received an item that differs substantially from the item you ordered on the Archonia Website.

We cannot accept returns of items, if (at least) one of the following conditions/situations is applicable:

  • The item is returned without notification, or the notification has not been received within 14 calendar days from delivery.
  • The item that you want to return does not meet the above mentioned circumstances.
  • The item, being any CD, DVD or collectible/trading product, has been opened (taken out of its plastic wrap or box).
  • The item is not in its original condition, is damaged or is missing parts for reasons out of our control.

Archonia will not provide courtesy discounts for defective or damaged items.

Procedure

  1. Send an email to support@archonia.us mentioning clearly your order number in the title of your email as well as a clear description as to why you are returning the item (damaged item, missing item, wrong item, etc.). Please include pictures to show damages to the item(s) and packaging material if applicable.
  2. Wait for feedback from Archonia. We will inform you whether your return request has been approved and to what extent and conditions. We will provide a pre-paid return label.
  3. Return the item ensuring that damage to the item is avoided by packing it properly, as Archonia cannot be held accountable for damages to an item during the return of the shipment. Use the pre-paid shipping label to return the shipment. The return address should be:
    • Archonia
    • 4520 Baldwin Ave STE D
    • El Monte, CA 91731
    • United States
  4. Upon return of the item, Archonia will verify the validity of the complaint. Upon acceptance, Archonia will refund you in one of the following ways:
    • Send a replacement for the defective item, free of charge.
    • Credit your Archonia account with the purchase price of the item that has been returned + a pro-rated shipping amount. This credit can be used to pay for future orders at Archonia.
    • Arrange for a refund, within 10 working days, corresponding to the purchase price of the item + a pro-rated shipping amount.

 

SECTION 2 - REFUNDS

Rules

When an order, for which a payment has been captured, is canceled by Archonia, Archonia will do one of the following:

  • Credit your Archonia account with the purchase price of the item that has been canceled + a pro-rated shipping amount. This credit can be used to pay for future orders at Archonia.
  • Arrange for a refund, within 10 working days, corresponding to the purchase price of the item + a pro-rated shipping amount.

When an order, for which a payment has been captured, is canceled by the Customer, Archonia will do one of the following:

  • Credit your Archonia account with the purchase price of the item that has been canceled. This credit can be used to pay for future orders at Archonia.
  • Arrange for a refund, within 10 working days, corresponding to the purchase price of the item. However, Archonia reserves the right to apply a 10% fee to the refund to cover expenses related to the refund.

Debit or credit card issues by Visa or MasterCard

The refund will probably take 3-5 business days.

Prepaid or gift card issues by Visa or MasterCard

The refund will probably take 3-5 business days.

Paypal

If you paid for the items with your outstanding PayPal balance, the refund should show up very quickly, as in a matter of hours.

If you paid for the item via PayPal but used an attached credit or debit card, the refund will probably take 3-5 business days.

If you paid for the item via PayPal but used an attached checking account, the refund will probably take 3-10 business days.

 

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