Billing information

PAYMENT METHODS

We accepts the following payment methods:

  • Debit or credit cards issued by Visa and MasterCard
  • Prepaid or gift cards issued by Visa and MasterCard
  • PayPal

For US gift cards issued by Visa and MasterCard, you will need to register the card with the card issuer prior to purchase.

 

WHEN DO WE CHARGE?

Debit or credit cards issued by Visa and MasterCard

  • After you place your order, you can enter your card details.
  • We make sure we have all the items to complete your order.
  • We charge your card.
  • We ship your order.

If your order is placed before 3 PM PST Monday through Friday and we have all items, your order ships same day.

Prepaid or gift cards issued by Visa and MasterCard

  • After you place your order, we make sure we have all the items to complete your order.
  • We notify you to make a card payment on our website. Due to the nature of some prepaid or gift cards, it's not possible for us to have you enter your card details when you place your order and charge afterwards when we are ready to ship.
  • You make a card payment on our website.
  • We ship your order.

If we have all items and you make your payment before 3 PM PST Monday through Friday, your order ships same day.

PayPal

  • When you press the Place order button, you are redirected to the PayPal website to make your payment. We do this to avoid shipping delays.
  • We make sure we have all the items to complete your order.
  • We ship your order.

If your order is placed before 3 PM PST Monday through Friday and we have all items, your order ships same day.

 

PROCESSING FOR CARDS

Debit or credit cards issued by Visa and MasterCard

Our payment processor (Braintree, a PayPal Company) verifies your card when you place your order and enter your details (card number, CVV and ZIP code). This is done by making a $0 transaction. If that fails (some banks will not allow a $0 transaction), our payment processor retries with a $1 transaction that is immediately voided. This charge will show as pending on your bank statement and will typically disappear after a few days.

When we are ready to ship, our payment processor charges your card for the full order amount.

Prepaid or gift cards issued by Visa and MasterCard

Our payment processor (Braintree, a PayPal Company) verifies and charges your card for the full order amount when you make your payment and enter your details (card number, CVV and ZIP code).

Have more questions? Submit a request

Comments

Powered by Zendesk